Terms & Conditions

Company information

DINETIX d.o.o.
Celjska cesta 4
3310 Žalec
VAT ID No: SI75167875

Company Registration Number: 32318360000

IBAN: SI56 0510 0801 2454 210


Email: [email protected]

The visitor is bound by the general terms and conditions applicable at the time of the visit.

Accessibility of information

Dinetix undertakes to always provide the following information to the buyer:

a) identity of the company (name of the company and headquarters, registration and tax number),
b) contact information, which allows fast and effective communication (e-mail, phone) for the user,
c) the essential characteristics of the goods or services (including after-sales services and warranties).


Dinetix uses appropriate technological and organisational means to protect transfer and storage of personal data.

Personal data protection

  • Dinetix shall use the entered personal data exclusively for the needs of executing the order (sending information materials, offers, invoices), and other necessary communication with a visitor.
  • The user’s data will never be revealed to unauthorised persons.
  • The user him/herself is also responsible for the protection of personal data, i.e. to ensure the safety of their e-mail address and appropriate software (anti-virus) protection of their PC.

Legal notice

The Dinetix website and all the information on it, the graphic and video elements on the website are protected and can not be reproduced or used without prior written permission.

Exclusion of liability

We reserve the right to disable the website or disable its access due to technical or other problems and maintenance, which also means disabling or blocking the use of online store. You must ensure that you have adequate equipment protection (anti-virus program etc.) before accessing and using the website. The buyer must ensure adequate security and confidentiality of data used for website login (email address, name and surname).

Complaints and disputes

Dinetix respects the applicable European consumer protection legislation. Dinetix is making every effort to fulfill its duty to establish an effective system for handling complaints and to identify a person with whom, in case of problems, a customer can communicate by phone or by e-mail.

A complaint shall submitted via e-mail address [email protected]. The processing of complaints is confidential.

Dinetix is aware that the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself is the essential feature of a consumer dispute, at least with regards to judicial settlement. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, Dinetix exerts their best effort to resolve any disputes amicably.

In the case of judicial settlement of disputes, the competent court of consumer’s domicile shall have jurisdiction.

Out-of-court consumer dispute resolution

In accordance with the legal norms, we do not recognise any contractor for out-of-court resolution of consumer disputes as the competent entity for resolving a consumer dispute that a consumer could initiate under the Out-of-Court Consumer Dispute Resolution Act. Dinetix d.o.o., who as a service provider provides the website in Slovenia, published a link to a platform for online resolution of consumer disputes (SRPS) on their website. The platform is available to consumers on the link HERE.

The aforementioned arrangement is based on the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.